GN Vet Capability 01
Start with Actionable Measures
Track appointment utilisation, no-shows, average wait time, revenue by service, unpaid invoices, stock variance, expiry exposure and repeat visits. Define each metric so teams interpret it consistently.
Review trends by branch, doctor and time period without turning reporting into a blame exercise.
- Appointment and no-show rate
- Wait and turnaround time
- Revenue and payment status
- Stock variance and expiry risk
- Retention and repeat visits